Back end logs me out after 5 or 6 seconds with no reason

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Back end logs me out after 5 or 6 seconds with no reason

Lex Medeiros
Hi,

I am running 3.7.1.  I moved my instance to another server with Java 1.8 and Postgresql 9.6. 

The front end works perfectly, but when I log in the back end.  It accepts my user id and password.  It displays the dashboard.  When I click something it logs me out or if I leave it for 5 or 6 seconds it logs me out back to the login page.

I did not change any settings on the instance.  I checked the logs and I get no errors neither on catalina.out or dotcms.log.

Any ideas what I could be facing?

Thank you,

Alex

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Re: Back end logs me out after 5 or 6 seconds with no reason

Lex Medeiros
Here are some console errors I found: Error: dwr.engine.missingData, No data received from server

Thanks for any pointers!

Alex



On Tuesday, January 2, 2018 at 12:07:08 PM UTC-6, Alex wrote:
Hi,

I am running 3.7.1.  I moved my instance to another server with Java 1.8 and Postgresql 9.6. 

The front end works perfectly, but when I log in the back end.  It accepts my user id and password.  It displays the dashboard.  When I click something it logs me out or if I leave it for 5 or 6 seconds it logs me out back to the login page.

I did not change any settings on the instance.  I checked the logs and I get no errors neither on catalina.out or dotcms.log.

Any ideas what I could be facing?

Thank you,

Alex

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Re: Back end logs me out after 5 or 6 seconds with no reason

Chris Falzone-2
It is a load-balanced environment?  Or is there a proxy server in front of it?  Could be that it is not maintaining the session?

On Tue, Jan 2, 2018 at 1:40 PM Alex <[hidden email]> wrote:
Here are some console errors I found: Error: dwr.engine.missingData, No data received from server

Thanks for any pointers!

Alex



On Tuesday, January 2, 2018 at 12:07:08 PM UTC-6, Alex wrote:
Hi,

I am running 3.7.1.  I moved my instance to another server with Java 1.8 and Postgresql 9.6. 

The front end works perfectly, but when I log in the back end.  It accepts my user id and password.  It displays the dashboard.  When I click something it logs me out or if I leave it for 5 or 6 seconds it logs me out back to the login page.

I did not change any settings on the instance.  I checked the logs and I get no errors neither on catalina.out or dotcms.log.

Any ideas what I could be facing?

Thank you,

Alex

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Re: Back end logs me out after 5 or 6 seconds with no reason

Lex Medeiros
It is a stand alone instance.  No proxy.  It sounds like what you are stating ... do you know how to fix it?

Alex

On Jan 2, 2018 2:55 PM, "'Chris Falzone' via dotCMS User Group" <[hidden email]> wrote:
It is a load-balanced environment?  Or is there a proxy server in front of it?  Could be that it is not maintaining the session?

On Tue, Jan 2, 2018 at 1:40 PM Alex <[hidden email]> wrote:
Here are some console errors I found: Error: dwr.engine.missingData, No data received from server

Thanks for any pointers!

Alex



On Tuesday, January 2, 2018 at 12:07:08 PM UTC-6, Alex wrote:
Hi,

I am running 3.7.1.  I moved my instance to another server with Java 1.8 and Postgresql 9.6. 

The front end works perfectly, but when I log in the back end.  It accepts my user id and password.  It displays the dashboard.  When I click something it logs me out or if I leave it for 5 or 6 seconds it logs me out back to the login page.

I did not change any settings on the instance.  I checked the logs and I get no errors neither on catalina.out or dotcms.log.

Any ideas what I could be facing?

Thank you,

Alex

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Re: Back end logs me out after 5 or 6 seconds with no reason

Chris Falzone-2
Maybe a firewall is dropping the session? I am not sure, are you sure you are hitting the instance directly and not going through something?  If not, then I have no idea.

On Tue, Jan 2, 2018 at 4:40 PM Lex Medeiros <[hidden email]> wrote:
It is a stand alone instance.  No proxy.  It sounds like what you are stating ... do you know how to fix it?

Alex

On Jan 2, 2018 2:55 PM, "'Chris Falzone' via dotCMS User Group" <[hidden email]> wrote:
It is a load-balanced environment?  Or is there a proxy server in front of it?  Could be that it is not maintaining the session?

On Tue, Jan 2, 2018 at 1:40 PM Alex <[hidden email]> wrote:
Here are some console errors I found: Error: dwr.engine.missingData, No data received from server

Thanks for any pointers!

Alex



On Tuesday, January 2, 2018 at 12:07:08 PM UTC-6, Alex wrote:
Hi,

I am running 3.7.1.  I moved my instance to another server with Java 1.8 and Postgresql 9.6. 

The front end works perfectly, but when I log in the back end.  It accepts my user id and password.  It displays the dashboard.  When I click something it logs me out or if I leave it for 5 or 6 seconds it logs me out back to the login page.

I did not change any settings on the instance.  I checked the logs and I get no errors neither on catalina.out or dotcms.log.

Any ideas what I could be facing?

Thank you,

Alex

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Re: Back end logs me out after 5 or 6 seconds with no reason

Nathan Keiter
In reply to this post by Lex Medeiros

DWR missing data is probably because you are logged out. So DWR cannot fetch data.

 

Nathan I. Keiter | Lead Network Applications Programmer | Benefits Advisory Council Member | I.D.E.A Council Member
Gettysburg College | Information Technology | DataSystems
Campus Box 2453 | 300 North Washington Street | Gettysburg, PA 17325
Phone: 717.337.6993

https://www.gettysburg.edu

 

From: [hidden email] [mailto:[hidden email]] On Behalf Of Lex Medeiros
Sent: Tuesday, January 02, 2018 4:41 PM
To: [hidden email]
Subject: Re: [dotcms] Re: Back end logs me out after 5 or 6 seconds with no reason

 

It is a stand alone instance.  No proxy.  It sounds like what you are stating ... do you know how to fix it?

 

Alex

 

On Jan 2, 2018 2:55 PM, "'Chris Falzone' via dotCMS User Group" <[hidden email]> wrote:

It is a load-balanced environment?  Or is there a proxy server in front of it?  Could be that it is not maintaining the session?

 

On Tue, Jan 2, 2018 at 1:40 PM Alex <[hidden email]> wrote:

Here are some console errors I found: Error: dwr.engine.missingData, No data received from server

 

Thanks for any pointers!

 

Alex

 



On Tuesday, January 2, 2018 at 12:07:08 PM UTC-6, Alex wrote:

Hi,

 

I am running 3.7.1.  I moved my instance to another server with Java 1.8 and Postgresql 9.6. 

 

The front end works perfectly, but when I log in the back end.  It accepts my user id and password.  It displays the dashboard.  When I click something it logs me out or if I leave it for 5 or 6 seconds it logs me out back to the login page.

 

I did not change any settings on the instance.  I checked the logs and I get no errors neither on catalina.out or dotcms.log.

 

Any ideas what I could be facing?

 

Thank you,

 

Alex

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Re: Back end logs me out after 5 or 6 seconds with no reason

Lex Medeiros
In reply to this post by Chris Falzone-2
Chris,

The only difference in this instance is that the OS is Ubuntu 17.04 (Zesty Zapus).  Would that have something to do with it?

I am going to try to upgrade the dotcms to 4.2 to see if the problem fades away.

Alex

On Wednesday, January 3, 2018 at 6:48:05 AM UTC-6, Chris Falzone wrote:
Maybe a firewall is dropping the session? I am not sure, are you sure you are hitting the instance directly and not going through something?  If not, then I have no idea.

On Tue, Jan 2, 2018 at 4:40 PM Lex Medeiros <<a href="javascript:" target="_blank" gdf-obfuscated-mailto="sBRBHg-DAAAJ" rel="nofollow" onmousedown="this.href=&#39;javascript:&#39;;return true;" onclick="this.href=&#39;javascript:&#39;;return true;">tech....@...> wrote:
It is a stand alone instance.  No proxy.  It sounds like what you are stating ... do you know how to fix it?

Alex

On Jan 2, 2018 2:55 PM, "'Chris Falzone' via dotCMS User Group" <<a href="javascript:" target="_blank" gdf-obfuscated-mailto="sBRBHg-DAAAJ" rel="nofollow" onmousedown="this.href=&#39;javascript:&#39;;return true;" onclick="this.href=&#39;javascript:&#39;;return true;">dot...@...> wrote:
It is a load-balanced environment?  Or is there a proxy server in front of it?  Could be that it is not maintaining the session?

On Tue, Jan 2, 2018 at 1:40 PM Alex <<a href="javascript:" target="_blank" gdf-obfuscated-mailto="sBRBHg-DAAAJ" rel="nofollow" onmousedown="this.href=&#39;javascript:&#39;;return true;" onclick="this.href=&#39;javascript:&#39;;return true;">tech....@...> wrote:
Here are some console errors I found: Error: dwr.engine.missingData, No data received from server

Thanks for any pointers!

Alex

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On Tuesday, January 2, 2018 at 12:07:08 PM UTC-6, Alex wrote:
Hi,

I am running 3.7.1.  I moved my instance to another server with Java 1.8 and Postgresql 9.6. 

The front end works perfectly, but when I log in the back end.  It accepts my user id and password.  It displays the dashboard.  When I click something it logs me out or if I leave it for 5 or 6 seconds it logs me out back to the login page.

I did not change any settings on the instance.  I checked the logs and I get no errors neither on catalina.out or dotcms.log.

Any ideas what I could be facing?

Thank you,

Alex

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Re: Back end logs me out after 5 or 6 seconds with no reason

Lex Medeiros
Chris -

I dropped the database and all the assets and installed dotCMS with its demo content on our development environment.  I am able to log in without any problems.

Is there a configuration I could have set up incorrectly that could be interrupting the user session? I am also coming from dotCMS 1.9 heritage.

Thanks,

Alex

On Wednesday, January 3, 2018 at 10:59:00 AM UTC-6, Alex wrote:
Chris,

The only difference in this instance is that the OS is Ubuntu 17.04 (Zesty Zapus).  Would that have something to do with it?

I am going to try to upgrade the dotcms to 4.2 to see if the problem fades away.

Alex

On Wednesday, January 3, 2018 at 6:48:05 AM UTC-6, Chris Falzone wrote:
Maybe a firewall is dropping the session? I am not sure, are you sure you are hitting the instance directly and not going through something?  If not, then I have no idea.

On Tue, Jan 2, 2018 at 4:40 PM Lex Medeiros <[hidden email]> wrote:
It is a stand alone instance.  No proxy.  It sounds like what you are stating ... do you know how to fix it?

Alex

On Jan 2, 2018 2:55 PM, "'Chris Falzone' via dotCMS User Group" <[hidden email]> wrote:
It is a load-balanced environment?  Or is there a proxy server in front of it?  Could be that it is not maintaining the session?

On Tue, Jan 2, 2018 at 1:40 PM Alex <[hidden email]> wrote:
Here are some console errors I found: Error: dwr.engine.missingData, No data received from server

Thanks for any pointers!

Alex

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On Tuesday, January 2, 2018 at 12:07:08 PM UTC-6, Alex wrote:
Hi,

I am running 3.7.1.  I moved my instance to another server with Java 1.8 and Postgresql 9.6. 

The front end works perfectly, but when I log in the back end.  It accepts my user id and password.  It displays the dashboard.  When I click something it logs me out or if I leave it for 5 or 6 seconds it logs me out back to the login page.

I did not change any settings on the instance.  I checked the logs and I get no errors neither on catalina.out or dotcms.log.

Any ideas what I could be facing?

Thank you,

Alex

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Re: Back end logs me out after 5 or 6 seconds with no reason

Lex Medeiros
I discovered something in my plugins make the connection drop.  

Thanks for all the help!

On Wednesday, January 3, 2018 at 3:36:33 PM UTC-6, Alex wrote:
Chris -

I dropped the database and all the assets and installed dotCMS with its demo content on our development environment.  I am able to log in without any problems.

Is there a configuration I could have set up incorrectly that could be interrupting the user session? I am also coming from dotCMS 1.9 heritage.

Thanks,

Alex

On Wednesday, January 3, 2018 at 10:59:00 AM UTC-6, Alex wrote:
Chris,

The only difference in this instance is that the OS is Ubuntu 17.04 (Zesty Zapus).  Would that have something to do with it?

I am going to try to upgrade the dotcms to 4.2 to see if the problem fades away.

Alex

On Wednesday, January 3, 2018 at 6:48:05 AM UTC-6, Chris Falzone wrote:
Maybe a firewall is dropping the session? I am not sure, are you sure you are hitting the instance directly and not going through something?  If not, then I have no idea.

On Tue, Jan 2, 2018 at 4:40 PM Lex Medeiros <[hidden email]> wrote:
It is a stand alone instance.  No proxy.  It sounds like what you are stating ... do you know how to fix it?

Alex

On Jan 2, 2018 2:55 PM, "'Chris Falzone' via dotCMS User Group" <[hidden email]> wrote:
It is a load-balanced environment?  Or is there a proxy server in front of it?  Could be that it is not maintaining the session?

On Tue, Jan 2, 2018 at 1:40 PM Alex <[hidden email]> wrote:
Here are some console errors I found: Error: dwr.engine.missingData, No data received from server

Thanks for any pointers!

Alex

<a href="https://lh3.googleusercontent.com/-pcNvp0mo9Vo/WkvR5knDOYI/AAAAAAAAMvE/i_WiEpgdFBINA0uVFsu6yJZmM-O0poefQCLcBGAs/s1600/Screen%2BShot%2B2018-01-02%2Bat%2B12.39.05%2BPM.png" style="margin-left:1em;margin-right:1em" rel="nofollow" target="_blank" onmousedown="this.href=&#39;https://lh3.googleusercontent.com/-pcNvp0mo9Vo/WkvR5knDOYI/AAAAAAAAMvE/i_WiEpgdFBINA0uVFsu6yJZmM-O0poefQCLcBGAs/s1600/Screen%2BShot%2B2018-01-02%2Bat%2B12.39.05%2BPM.png&#39;;return true;" onclick="this.href=&#39;https://lh3.googleusercontent.com/-pcNvp0mo9Vo/WkvR5knDOYI/AAAAAAAAMvE/i_WiEpgdFBINA0uVFsu6yJZmM-O0poefQCLcBGAs/s1600/Screen%2BShot%2B2018-01-02%2Bat%2B12.39.05%2BPM.png&#39;;return true;">



On Tuesday, January 2, 2018 at 12:07:08 PM UTC-6, Alex wrote:
Hi,

I am running 3.7.1.  I moved my instance to another server with Java 1.8 and Postgresql 9.6. 

The front end works perfectly, but when I log in the back end.  It accepts my user id and password.  It displays the dashboard.  When I click something it logs me out or if I leave it for 5 or 6 seconds it logs me out back to the login page.

I did not change any settings on the instance.  I checked the logs and I get no errors neither on catalina.out or dotcms.log.

Any ideas what I could be facing?

Thank you,

Alex

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